At MorinGa, we are committed to safeguarding your rights as enshrined in the Australian Charter of Healthcare Rights. If, at anytime, you feel your rights are not respected, please feel free to call our attention to these by calling us on 9440 3181 or by email to careteam@moringa.com.au.
Access
Healthcare services and treatment that meets my needs
Safety
Receive safe and high quality health care that meets national standards Be cared for in an environment that is safe and makes me feel safe
Respect
Be treated as an individual, and with dignity and respect Have my culture, identity, beliefs and choices recognised and respected
Partnership
Ask questions and be involved in open and honest communication Make decisions with my healthcare provider, to the extent that I
choose and am able to Include the people that I want in planning and decision-making
Information
Clear information about my condition, the possible bene ts and risks of di erent tests and treatments, so I can give my informed consent
Receive information about services, waiting times and costs Be given assistance, when I need it, to help me to understand and
use health information
Access my health information Be told if something has gone wrong during my health care, how it
happened, how it may a ect me and what is being done to make care safe
Privacy
Have my personal privacy respected Have information about me and my health kept secure and con dential
Give feedback
Provide feedback or make a complaint without it a ecting the way that I am treated
Have my concerns addressed in a transparent and timely way Share my experience and participate to improve the quality of care
and health services